General Dental Council

37 Wimpole Street, London, W1G 8DQ

Tel: +44(0)845 222 4141

www.gdc-uk.org


NHS England

​PO Box 16738, Redditch, B97 9PT

Tel: 03003 112 233

www.england.nhs.uk

Recommendations


If you are pleased with the service you have received from us, please recommend us to others.

Reminders and Recalls


NHS dentists now follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE). This means you will be asked to attend for regular check-ups as often as it is needed, to keep your teeth and gums healthy. You may no longer need to attend every six months. We will offer you an appointment at the end of the course of treatment.


It is the responsibility of the patient to arrange and attend all dental appointments.

Rights and Responsibilities


Our responsibilities:

· A thorough examination of your mouth, teeth and gums.

· A full verbal and written explanation of your treatment options.

· Information about NHS charges displayed in the waiting room.

· Advice on how to keep your gums and teeth healthy.

· Information about this practice and the services available.

· The ability to make a complaint if you are not happy with your treatment and care.

· Ensuring all staff members are continually trained and competent.


Your responsibilities:

· Giving at least 24 hours’ notice if you need to cancel or change an appointment.

· Following the advice given to you by your dentist to prevent tooth decay and gum disease.

· Paying your account promptly.

· Bringing proof of entitlement when claiming help with the cost of NHS treatment.

· Treating our staff with courtesy and respect.

· Ensuring all contact details are up to date.

Cancellations and Missed Appointments


We are extremely busy here at Westbourne Dental Practice. If you are unable to keep your appointment, please give as much notice as possible, so we can give it to someone who needs it.


We do not charge for failed NHS appointments, however, it is our policy that if you fail to attend two appointments, we will no longer be able to see you at this surgery. Similarly, repeated cancellations will result in the same outcome.


Please understand that sometimes it is necessary to cancel pre-booked appointments. We always have a valid reason, and appointments are only cancelled if other arrangements cannot be made.


We ask for patients to ensure all their contact details are kept up to date in case of unavoidable cancellations or other issues.

Out of Hours


​Patients who have questions regarding access to services or are not regular patients at the practice and have urgent care needs should ring 111. In an emergency regular patients of the practice should ring 111.

Fees


Payment for exams are payable on day of appointment. Full or part payment may be requested for further treatment. We accept cash, cheque or card payments.

Specialist Services


Patients can be referred to nearby practices for orthodontic assessment, implant surgery, specialists in children’s treatment and treatment requiring sedation or general anaesthetic. 

Tel:  01202 760 490

NHS Counter Fraud Service


The surgery can provide you with details for receiving help with NHS charges.


Patients found to have incorrectly claimed help with costs of NHS treatment, may receive a penalty charge.


If you have suspicion of fraud taking place within the NHS, please contact the Fraud and Corruption Reporting line on 0800 0284060. 


Care at the Practice


We provide dental care for adults and children under the NHS and privately.


We offer a range of preventative and cosmetic dental treatment.

Dr H. Kolahy is registered with Denplan®, therefore we can also provide services under the Denplan® scheme.

Although you will be registered with a particular dentist it is possible to change to another dentist providing all parties are happy with this move here.


General Dental Council


As dental professionals, we must be registered with the General Dental Council and meet their standards. 


There are nine principles that we must follow:

  • Put Patients' interests first
  • Communicate effectively with patients
  • Obtain valid consent
  • Maintain and protect patients' information
  • Have a clear and effective complaints procedure
  • Work with colleagues in a way that is in patients' best interests
  • Maintain, develop and work within our professional knowledge and skills 
  • Raise concerns if patients are at risk
  • Make sure our personal behaviour maintains confidence in us and dental profession

Abusive Patients


We treat our patients with respect and a smile.
We will not tolerate any kind of physical or verbal abuse.

Refunds Policy


We want you to be entirely satisfied with your care and treatment. If any treatment we have provided fails within one year, we will provide free repair, replacement or part refund depending on the circumstances. 

Complaints Policy

A copy of our complaints policy is on show in the waiting room. If you are dissatisfied with any part of your dental visit, please put the complaint in writing to the Practice Manager.

​If the complaint is not solved to your satisfaction, you will be advised to write to NHS England regarding NHS treatment and Dental Complaints service regarding private treatment.


NHS England Customer Service:

Tel: 03003 112 233

​www.england.nhs.uk

​​​

​Dental Complaints Service:

​Tel: 02082 530 800

​www.dentalcomplaints.org.uk​

Data Protection Act


In order to provide our patients with a high standard of dental care and attention, we need to hold personal information. This practice complies with the Data Protection Act 1998 and our data protection policy describes our procedures for ensuring that personal information about patients is fairly processed and lawfully kept confidential. 


Our policy is available on request.